Responsibility for technology lies with people, not technology itself

Jacqueline and Leon discuss their partnership with NewtonX, highlighting the focus on understanding customer needs and ensuring trust in data. Research findings reveal challenges with data quality and alignment with AI strategies among executives. The need for trusted AI, transparency, and responsibility in technology development is emphasized. Executives are eager to implement AI for customer experience improvements, with opportunities for innovation and personalized services. Use cases like customer complaint analyzers demonstrate the value of feedback for enhancing services and products. Looking ahead, the goal is to see impactful advancements in AI implementation and real-world applications, such as in cancer intervention, to make a positive difference and save lives.